All Your Little questions,
AnswerED
What areas do you service?
We service Northborough, MA and surrounding areas, typically within a 10-mile radius. If you are unsure whether we cover your location, feel free to reach out and we will be happy to check for you. You can also find more details here.
What is included in the rental and how long does it last?
Our standard rental includes 4 hours of pure play time! We provide a full-service experience which includes delivery, professional setup, and styling 60 minutes before your event begins. After your 4-hour rental period, we return to handle the entire breakdown and pack-away. We take care of the heavy lifting so you can focus on your guests!
What are the requirements for the setup area?
To help us create a smooth setup and a safe, beautiful play space, we kindly ask that your area is flat, level, and clean, with the surface completely free of debris, water, mud, sharp objects, or pet waste. Please also ensure that we have a clear and unobstructed path to the setup area. Since our equipment can be heavy, we always appreciate a little heads-up about any stairs, narrow hallways, or access limitations so we can plan ahead and make setup as seamless as possible.
Is your soft play safe and insured?
Absolutely. For your protection and ours, our entire business is fully insured. We also take great pride in keeping our equipment deep-cleaned and safety-certified, ensuring a secure environment for your little ones to play.
How do you clean and sanitize your equipment?
Cleanliness is extremely important to us. All equipment is thoroughly cleaned and sanitized before and after every hire using child-safe, non-toxic cleaning products. We ensure every piece is fresh, hygienic, and ready for safe play at your event.
What age is soft play suitable for?
Our soft play packages are designed for children aged 6 months to 4 years. This provides a safe and engaging environment for babies, toddlers, and young children to explore and enjoy.
How do I book and secure my date?
Once your booking form is submitted, your event date is temporarily placed on hold just for you. To officially reserve your date, we ask that your rental agreement is signed and your deposit is submitted within 24 hours. With those steps completed, your celebration is officially secured, and we begin preparing everything to make your day seamless, safe, and beautifully styled.
What happens if the weather is bad?
Your child's safety is always our top priority. If weather conditions prevent a safe outdoor setup, we'll first do our best to move your rental indoors if a suitable indoor space is available. If moving indoors isn't possible, we'll happily offer one complimentary reschedule within six months, subject to availability.
If we're unable to accommodate a new date within six months, any payments made beyond your non-refundable deposit will be refunded.
All weather-related decisions are made by Charming Little Day based on the forecast at the scheduled delivery time to ensure the safest experience for everyone.
You can read more about our full weather policy here.
What is your cancellation or reschedule policy?
All deposits are non-refundable. If you need to cancel 14+ days before your event, you’re welcome to reschedule once within 6 months (based on availability). Cancellations made 7–13 days before will forfeit the deposit but can still reschedule once within that same timeframe. With less than 7 days’ notice, the deposit is forfeited and rescheduling may be limited. Cancellations made within 48 hours of your event are non-refundable, and full payment will still be required.
Each booking includes one complimentary reschedule, requested in writing and subject to availability.
You can read more about our full cancellation policy here.